Frequently Asked Questions
Get Answers to Your Queries
Simply enter your Order ID and the last 4 digits of your mobile number in the tracking form above, and click “Track Now” to see the current status of your order.
Tracking information can take 24β48 hours to update after shipment. If it hasn’t changed after 48 hours, please contact our support team.
Standard shipping typically takes 5β7 business days depending on your location. Heavy or specialized laboratory equipment may require additional handling time.
Please contact our sales team for custom shipping quotes on international orders.
Address modifications can only be made before the order is dispatched. Please contact support immediately if you need to update your details.
Β Since laboratory and scientific instruments are delicate, please inspect the package upon delivery. If there is any damage, take photos and report it to our customer service within 24β48 hours for a replacement or refund.
Still have questions?
If you still have questions, feel free to reach out to us anytime.
